Non Receipt of tickets

Your on-line ticket receipt is your ticket(s). To gain admission you may show either a printed copy of the receipt or show it on your smart phone.

PLEASE NOTE: PayPal receipts will not gain you admission because they do not detail your event or tickets.

Non receipt of Box Office E-mail and Ticket Link

a. Check the spam and junk folders on your device(s) and webmail
b. Notify us by e-mail at within 24 hours of making your purchase.
c. Include your contact telephone number in your e-mail so that we can contact you by phone if e-mail fails.

You should receive two e-mails on making your purchase, one from PayPal and the other from our box office system with a link to your on-line ticket receipt. Please check for safe receipt of our box office e-mail and if you don’t receive it then to follow the instructions below under Non receipt of Box Office E-mail.

Free e-mail providers’ servers, in particular those noted below, can and do block our box office e-mails for unknown reasons.

Hotmail, Outlook, MSN, Live, Yahoo and other FREE e-mail users

We recommend that, if you have access to a paid e-mail address, you use it when purchasing your tickets in preference to a free address.

The Arts at St George’s accepts no responsibility nor liability for customer’s e-mail providers blocking our box office e-mails or treating them as spam and we cannot guarantee to resolve non-receipt of ticket receipts unless purchasers give sufficiently timely notice of non-receipt.

The Arts at St George’s reserves the right to refuse admission should you not be able to produce your valid Box Office Ticket Receipt on the door and accepts no liability in such circumstances.

PLEASE FURTHER NOTE: Ticket moneys are non-refundable in such circumstances.

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The Arts at St. George's