Your on-line ticket receipt is your ticket(s). To gain admission you may show either a printed copy of the receipt or show it on your smart phone.
You should receive two e-mails on making your purchase, the first from PayPal and the second from our box office system with a link to your on-line ticket receipt. Both e-mails should be sent and received virtually simultaneously within a few minutes of completing your purchase. Please check for safe receipt of our box office e-mail and if you don’t receive it then follow the instructions below.
PLEASE NOTE: PayPal receipts will not gain you admission because they do not detail your event or tickets.
Non receipt of Box Office E-mail with Ticket Link
a. Please check the spam and junk folders on your device(s) and webmail immediately.
b. Notify us of non receipt by e-mail at boxoffice@stegorgesarts.co.uk within 24 hours of making your purchase.
c. Include your contact telephone number in your e-mail so that we can contact you by phone should e-mail fail.
Free e-mail providers’ servers, in particular those noted below, can and do block our box office e-mails for unknown reasons from time to time.
Hotmail, Outlook, MSN, Live, Yahoo and other FREE e-mail users
We recommend that, if you have access to a paid e-mail address, you use it when purchasing your tickets in preference to a free address. Which e-mail address you use is of course a matter of personal choice.
The Arts at St George’s accepts no responsibility nor liability for customer’s e-mail providers blocking our box office e-mails or treating them as spam or junjk and we cannot guarantee to resolve non-receipt of ticket receipts unless purchasers give sufficiently timely notice of non-receipt.
The Arts at St George’s reserves the right to refuse admission should you not be able to produce your valid Box Office Ticket Receipt on the door and accepts no liability in such circumstances.
PLEASE FURTHER NOTE: Ticket moneys are non-refundable in such circumstances.